FAQs

FAQS

01. How to use

Our baths can be set anywhere from 1-16°c, the choice is entirely yours. If placed outdoors, direct sunlight exposure will affect cooling performance

Our models are designed to be plug-and-play. Therefore, no installation is required. So, you receive your Renesis Ice bath, plug it in, fill your bath, and then set your temperature. Once the water has reached the temperature you desire, plunge away. We will send you a user manual and video instructions upon purchase.

Frequency of changing water depends on the frequency of usage and user hygiene. Assuming daily usage, by 1-person, the water can be changed every 4 weeks. If used commercially (more than 5 people daily) the water can be changed weekly. 

Attach your hosepipe to the hose connector on the base of the bath and open the valve to drain the water. Please ensure your bath is turned off when draining the water to prevent a dry run with the pump.

It is recommended to change out your filter every 12 weeks, based on daily use by a single person.

Regarding the cladding we suggest that all wood surfaces are wiped clean regularly. This helps to retain the lustre and more importantly helps stop water ingress.

Do not add any harsh chemicals such as chlorine or bromine (this will void you warranty).

Your Renesis Ice Bath can be placed indoors or outdoors. If you’ve placed it outdoors, we suggest it should be under cover and out of direct sunlight, to mitigate the sun’s heat affecting the cooling of the water. Any direct sunlight exposure will affect cooling performance.

This depends on several factors such as the temperature selected and the outdoor/indoor temperature. The water cools at around 0.5°c per hour. Once the temperature set point has been reached, the system will automatically retain its set temperature within a range of 1°c.

 

Yes, leave the baths switched on for optimal performance. Once the water reaches the selected temperature, the system will switch off and the built-in insulation will maintain the temperature. The bath will run for approx. 20% of the day to maintain the temperature set point and therefore it is not running 24/7.

 

If you’re not in good health or have any underlying health conditions, especially heart or cardiovascular related, we’d suggest contacting your doctor first.

Cold exposure creates stress on the body. When you immerse yourself in cold water, your body experiences a cold shock response. This is characterized by a sudden gasp, followed by rapid breathing, and increased heart rate and blood pressure. We’d also suggest cold adapting slowly no matter how fit you are if this is new to you. Always listen to your body’s cues.

Our lead time is 4-6 weeks from date of deposit. However, if we have your unit in stock, then delivery will take place within 1-week.

Our ice bath weighs approx. 160kg and it is recommended to have a 4–6-person team to help with your Ice Bath placement. We can provide this labour as part of your delivery quote.

Consider the route from curb side to final placement. Are there narrow doorways, sharp corners, staircases? If you have concerns, we recommend sending a video of the move to us from curb side to Ice Bath placement

Renesis will deliver to your home or business address within South Africa. Please have a look at our “Key Considerations” page and shipping policy for any other questions.

Renesis offers a 1-year Limited Warranty. The Limited Warranty includes replacing parts shown to have defects in workmanship and covers defects or malfunctions that arise during normal use conditions. The warranty covers replacement of any parts that have defects in materials or workmanship, including compressors, pumps, filters, and ozone generators.  All parts covered under this warranty are warrantied for a period of 1 year from the date of delivery. For further information, please refer to our warranty.

All returns must be requested within (7) seven days of the delivery date. All items must be in a new condition, with no obvious signs of excessive use, and no damage such as scratches. The unit will be inspected at collection before a refund is issued. Any damage to the product will be noted and deducted from the amount refunded.

FAQS

02. Delivery, Warranty
and Returns

FAQS

03. Technical

Our ice baths run off standard home sockets. Plug into a 220V-240V, 10-20 Amp, dedicated outlet. Please arrange to install a suitable weather-proof power source close to where you will use the tub. Never use an extension cord.

The short answer is Yes. We would need to talk through the request and then provide a bespoke quotation. Our units are modular in design and so lend themselves to be customized to fit a particular space and/or design aesthetic.

The outside temperature, humidity, and whether your unit is placed indoors or outside all play a part in the power consumption.

The power consumption is approximately 185kWh per month on average for our residential units; and approximately 300kWh per month for our commercial units.

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